Return & Exchange Policy

Introduction

This Returns Policy (Returns Policy) applies to all purchases made on our Websites. This Returns Policy is incorporated by reference into our Terms and Conditions page (Terms & Conditions) and any capitalised terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.

Change of Mind

Change of mind requirements

We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer store credit, provided that:

1. The request made within 15 days of purchase;

2. That you provide satisfactory proof of purchase (upon request from Ludic);

3. The merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and

4. The item is not an Excluded Goods as detailed below.

Excluded Goods

Returns and exchanges will not be provided on the following types of merchandise, except in accordance with Connecticut Consumer Law:

1. Accessories (Hair, Tights & Belts)

2. Hats

3. Jewelry (Earrings, Necklaces, Rings, & Bracelets)

4. Items from our Thrift Shop and/or marked as ‘final sale’ (meaning that they are not to be discounted further) can’t be returned or exchanged unless they are faulty)